Privacy Policy
Data Protection and Privacy Information
Last updated: December 2024
Introduction
Wolthers & Associates is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable data protection laws, including Colombia's Law 1581 of 2012 (Habeas Data Law), Brazil's LGPD, and other applicable regulations.
This policy applies to all personal data collected through our website, offices, and business operations in Santos (Brazil), Buenaventura (Colombia), and Guatemala City (Guatemala).
Data Controller
The entity responsible for the processing of your personal data is:
Wolthers & Associates
Headquarters: Rua Quinze de Novembro 96, Santos, SP 11010-150, Brasil
Colombia Office: Street 2 #1a-18, Edificio del Cafe Building, Office 1004, Buenaventura, Colombia
Guatemala Office: 12-01 Avenida Reforma, Edificio Reforma Montufar, Oficina 9-01, Guatemala City
Privacy Contact: [email protected]
Personal Data We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, company name, and business address
- Business Information: Company details, trade references, and transaction history
- Communication Data: Records of correspondence and inquiries
- Website Usage Data: IP address, browser type, pages visited, and cookies (with consent)
- Video Surveillance Data: Images captured by security cameras at our office facilities
Purposes of Data Processing
We process your personal data for the following purposes:
- To respond to your inquiries and provide customer support
- To facilitate coffee trading transactions and quality control services
- To maintain business relationships and communications
- To comply with legal and regulatory obligations
- To ensure the security of our facilities and personnel (video surveillance)
- To improve our website and services
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: When you have given explicit consent for specific purposes
- Contractual Necessity: When processing is necessary to fulfill a contract or business relationship
- Legitimate Interest: For security purposes and to improve our services
- Legal Obligation: When required by law or regulatory authorities
Video Surveillance Notice
CCTV and Security Cameras
Our office facilities in Buenaventura (Colombia), Santos (Brazil), and Guatemala City are equipped with video surveillance systems (CCTV) for security purposes. This notice is provided in compliance with Colombian Law 1581 of 2012 and the guidelines issued by the Superintendencia de Industria y Comercio (SIC).
Responsible Party:
Wolthers & Associates Colombia - Buenaventura Office
Purpose of Video Surveillance:
- Security and protection of personnel, visitors, and assets
- Prevention and investigation of incidents
- Access control to facilities
Data Retention:
Video recordings are retained for a maximum of 30 days, unless required for legal proceedings or investigations.
Access to Recordings:
Access to video recordings is strictly limited to authorized security personnel and management. Recordings may be shared with law enforcement authorities when legally required.
Your Rights (Habeas Data)
Under applicable data protection laws, including Colombia's Law 1581 of 2012, you have the following rights:
- Right to Access: You can request information about the personal data we hold about you
- Right to Rectification: You can request correction of inaccurate or incomplete data
- Right to Deletion: You can request deletion of your data when it is no longer necessary
- Right to Withdraw Consent: You can withdraw your consent at any time
- Right to Lodge a Complaint: You can file a complaint with the supervisory authority (SIC in Colombia)
To exercise any of these rights, please contact us at:
Email: [email protected]
Phone (Colombia): +57 032 297-9189
Address: Street 2 #1a-18, Edificio del Cafe Building, Office 1004, Buenaventura, Colombia
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure data storage systems with access controls
- Encryption of sensitive data during transmission
- Regular security assessments and updates
- Staff training on data protection practices
Cookies and Website Tracking
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.
We use the following types of cookies:
- Essential Cookies: Required for basic website functionality
- Preference Cookies: Remember your language and display preferences
- Analytics Cookies: Help us understand website usage (with consent)
You can manage your cookie preferences through your browser settings.
International Data Transfers
As an international company with offices in Brazil, Colombia, and Guatemala, your personal data may be transferred between our offices. We ensure that all transfers comply with applicable data protection laws and that appropriate safeguards are in place.
Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us:
Supervisory Authority
In Colombia, the supervisory authority for data protection matters is:
Superintendencia de Industria y Comercio (SIC)
Website: www.sic.gov.co
Address: Carrera 13 No. 27-00, Bogotá, Colombia